VenueShield

We can’t wait to welcome you back to The SSE Arena, Wembley.  Our number one priority is making sure your visit is as safe and fun as possible.

While the government have removed many restrictions from Monday 19th July 2021, we all still have a shared responsibility to help prevent the spread of Covid-19.


When you visit us we’ll be operating under the most up to date guidance and legislation in place supported by ASM Global's environmental hygiene protocol – VenueShield.

Our safety measures and terms of entry are under constant review and we'll keep you up to date with any changes on how we operate on this page so please read all the information below and check back regularly before attending your event.

Please also check the dedicated event page for the event which you are attending here on our website as we'll also update any further event specific information here.


 

Venue Shield Logo.jpegVenueShield

We are proud to operate within the ASM Global network of international venues, supported by its environmental hygiene protocol – VenueShield.

VenueShield is a comprehensive industry leading programme of cleanliness which is being implemented across more than 325 ASM Global facilities around the world.

Our VenueShield cleanliness programme is part of our ongoing commitment to maintaining the highest standards of hygiene practices so that you can visit us with confidence.  

For further information, please visit:


ASM GLOBAL VENUE SHIELD

 


Terms of entry
 

To help keep you, all our guests, and staff safe, (and in addition to our normal terms of entry) -

All guests 18 or over* before arriving at the venue should have up/open/out ready to show on entry if requested by a member of staff, proof:

  • that either you currently do not have Covid-19; or
  • that you are fully vaccinated and at least 14 days have passed since the date of your last vaccination; or 
  • that you have previously had Covid -19 within the last 6 months. 


Our accepted forms of proof for this are via:

  • NHS COVID Pass via:

    App - please note this is via the NHS app and not the NHS Covid-19 app– please visit HERE for information
    If you are using this preferred form of proof but have not yet obtained your pass we advise you apply no later than 48 hours before attending the event to allow for your application to be processed in time.
    We also advise that this is stored within your phone so that it can be accessed offline and ready to show before arrival.

    Letterplease visit here for information.
    If you are using this form of proof but have not obtained your pass we advise you apply as soon as possible in advance of attending the event so that your application can be processed and letter be received in time.
     
  • Non UK resident proof of full vaccination:
    Such as EU Digital Covid Pass or other digital or paper equivalents. If travelling from outside the UK, please ensure you are only visiting in line with any quarantine rules in place at the time of the event.
     
  • Lateral flow or PCR negative test results text or e-mail, received within 24 hours of attending the event. Free rapid lateral flow tests are available via the NHS.

    We again please remind you that before arriving at the venue that you please have these forms of proof up/open/out and ready to show on entry to avoid delays.

    * If under 18 please bring any valid photo ID such as, but not limited to, Student ID, Travel Card, Driving License (including provisional) or any PASS accredited card.

The Government has advised that you must not attend an event if you: 

  • have tested positive for Covid-19; or 
  • are required to self-isolate.

See HERE if either of the above apply.


Further measures to keep you safe


 

NHS Track and Trace


NHS Track and Trace QR codes are available to scan at all points of entry to the venue.


Face masks


To help protect you, all our guests, and staff, we strongly encourage you to wear a face mask within communal areas (eg concourse, toilets and queueing areas) inside our venue.  All staff working at our venue are required to wear face masks (unless exempt) for this reason, and we’d really appreciate you returning this kind gesture.


Hand sanitiser


We have partnered with Lifebuoy to ensure that high quality hand sanitiser is available throughout the venue.
 

Self testing


All staff working at our venue are required to provide negative results from a lateral flow test.  
 

Enhanced cleaning


As part of our VenueShield programme, we have enhanced all cleaning throughout the venue before, during and after your visit.


Contactless services


If you bought your ticket via our website or AXS.com, then you will have an AXS Mobile ID ticket. You and your guests will need to download The SSE Arena, Wembley venue app to access your tickets and have them scanned as you go into the arena.

You can use the Venue App to order selected food, drinks and merchandise with fast collection lanes, so you’ll spend less time queuing and more time enjoying the show.

The SSE Arena, Wembley is a cashless venue. We’ll only accept contactless or card payments.


Keeping you up to date


We’ll send you all the information you need to know about your visit in advance as well as updating the information here on our website.  

If there’s anything you need while you’re here, our staff will be on hand to help you.


Plan your journey


We recommend planning ahead on how you’ll get here. Wembley Park Official Car Park have pre-bookable parking space.

Head to our Getting Here page for more information on these services, as well as private hire options and the Tube.


Be kind


Please act responsibly, and be considerate to other visitors, giving them time and space where possible to move around the venue, and understand they may have different requirements to yours.